Face to face in classroom
Cluster 3 – Planning, Improvement and Innovation is delivered face to face at our Osborne Park Training facility.
| Cluster 3 || Duration || Units of competency|
| Planning, Improvement & Innovation || 4 days || BSBOPS401 Coordinate business resources|
BSBSTR402 Implement continuous improvement
BSBOPS402 Coordinate business operational plans
Onsite at your workplace
This course can be customised and delivered onsite as an in-house program (minimum numbers apply). For further information, please contact us on 08 9230 7010 oremail us here. Course Flyer
Recognition of prior learning
Recognition of prior learning is suitable for individuals who have evidence of previous skills and experience in a management or supervisory role. This could be experience from formal or informal education or previous work experience.
If the learner believes they may be eligible for recognition of prior learning please complete our RPL/Credit Transfer Application Form
or contact us on 08 9230 7010 to speak to one of our experienced facilitators. Please read our Recognition Policy
regarding recognition of prior learning.
Prior to enrolling into this course please review the following information that outlines all terms and conditions and the learner’s rights and responsibilities.
LLN and assessment support
This course requires individuals to have a high level of language, literacy and numeracy skills to analyse and implement operational activities.
As part of the enrolment process, individuals are required to complete a self-assessment survey. This allows the facilitator to determine the support that is required throughout the course.
The self-assessment survey can be downloaded here
for completion and submission at least two days prior to the course start date.
Learners have access to the assessors for assessment support and complimentary workshops are available for learners requiring additional support with assessments. For further information please refer to our Student Handbook.
Appeals and complaints
If a learner has an issue with any aspect of their training course, they should bring this to the attention of their trainer or to the RTO Manager of Schrole Develop who will attempt to resolve this in an informal manner to the learner’s satisfaction.
If the learner is not satisfied with the outcome of the informal complaint, they may lodge a formal complaint by completing the formal Complaint and Appeals Form
. This will be dealt with in accordance with the Complaints and Appeals Policy.
Learners have the right to appeal the outcome of an assessment decision if they are dissatisfied and feel they have been dealt with unfairly. This can be done by completing the Complaint and Appeals Form
. The appeal will be dealt with in accordance with the Complaints and Appeals Policy
Fees and refunds
Course fee payments or deposits up to $1500 are required 7 working days prior to the commencement of the course. At no time will Schrole Develop invoice an individual learner more than $1500 prior
to the commencement of a course.
Schrole Develop has a fair and equitable refund policy designed to safeguard all learners ensuring compliance with the Standards for RTOs 2015. Prior to enrolment please review our Fees and Refund Policy
Schrole Develop recognises qualifications and statements of attainment issued by other Registered Training Organisations. Learners who have successfully completed any of the equivalent units of competency with another RTO can apply for a credit transfer.
Learners may apply for a Credit Transfer for any of the equivalent unit by submitting an RPL/Credit Transfer Application Form
and Verification of Qualification Permission Form
along with original or certified certificates and record of results or a statement of attainment, by uploading both forms and evidence here.
A statement of attainment will be issued to the learner for the unit of competency in this course after they have attended the course and are deemed competent in their assessments.
Please review our Student Handbook
and Policies and Procedures
prior to enrolment which contains further information relating to learner enrolments.