Planning, improvement and innovation


Do you need a helping hand on how to implement your organisation’s strategic goals in your team?

The Planning, Improvement & Innovation program will provide the required skills and techniques to implement effective coordination of business resource skills, operational planning and continuous improvement in your organisation.
Our program can be contextualised to suit your organisation using relevant case studies and real life scenarios and delivered by industry leading trainers.

   BSBADM409 - Coordinate business resources

   BSBMGT403 - Implement continuous       

   BSBMGT402 - Implement operational plan




Course overview

Individuals will learn how to determine business resource requirements, source requirements
and report on their utilisation. They will also learn how to implement an operational plan and monitor operational performance as well as how to implement continuous improvement
systems and processes and review their performance.

Target audience

This course is suitable for people working in a supervisor, coordinator or leading hand role
who are either new to the role or who have a couple of years’ experience.
Possible job titles and roles that would benefit from this course include:
  • HR Officer / Coordinator 
  • Project Team Leader
  • Administration Team Leaders
  • Support Services Coordinator / Supervisor
  • Office Co-ordinators
  • Supervisor of Facilities/IT
  • Workplace Health and Safety Coordinator
  • Health and Wellbeing Coordinator
  • Senior Teacher
Course delivery
Schrole Develop offers the Coaching and Mentoring Diverse Teams program as a private course through a blended learning model over a 3 month period as follows:
  • Monthly scheduled online face to face live training sessions in real time
  • 24 hour access to the learning management system with built in complementary resources
  • Regularly posted questions, resource updates and check-in's
  • Regular access and support from trainers
  • Weekly catch-up sessions
The program will be delivered as one unit per month as follows:
  Planning, Improvement
  & Innovation
   Units of Competency
   BSBADM409 Coordinate business resources
   BSBMGT403 Implement continuous improvement
   BSBMGT402 Implement operational plan
At the conclusion of the program successful participants are awarded with a statement of attainment for the 3 units of competency.

Recognition of prior learning

Recognition of prior learning is suitable for individuals who have evidence of previous skills and experience in a management or supervisory role.  This could be experience from formal or informal education or previous work experience.

If the learner believes they may be eligible for recognition of prior learning please complete our RPL/Credit Transfer Application Form or contact us on 08 9230 7010 to speak to one of our experienced facilitators.  Please read our Recognition Policy regarding recognition of prior learning.
Get in touch with us to discuss your options and pricing available for your school 
Pre- course information
Prior to enrolling into this course please review the following information that outlines all terms and conditions and the learner’s rights and responsibilities.

LLN and Assessment support

This course requires individuals to have a high level of language, literacy and numeracy skills for individuals to analyse and implement operational activities.  As part of the enrolment process, individuals are required to complete a language, literacy, and numeracy skills assessment, which allows the facilitator to determine the support that is required throughout the course.

The LLN skills assessment will be emailed to the learner upon receipt of their completed enrolment form.  Please submit the completed skills assessment at least two days prior to the course start date.

Learners will not be required to complete another LLN skills assessment if they have completed it before for any other course(s) from the BSB42015 Certificate IV in Leadership & Management course.

Learners have access to the assessors for assessment support and complimentary workshops are available for learners requiring additional support with assessments.  For further information please refer to our Student Handbook.

Appeals and complaints

If a learner has an issue with any aspect of their training course, they should bring this to the attention of their trainer or to the RTO Manager of Schrole Develop who will attempt to resolve this in an informal  manner to the learner’s satisfaction.

If the learner is not satisfied with the outcome of the informal complaint, they may lodge a formal complaint by completing the formal Complaint and Appeals Form.  This will be dealt with in accordance with the Complaints and Appeals Policy.

Learners have the right to appeal the outcome of an assessment decision if they are dissatisfied and feel they have been dealt with unfairly. This can be done by completing the Complaint and Appeals Form.  The appeal will be dealt with in accordance with the Complaints and Appeals Policy.

Fees and refunds

Course fee payments or deposits up to $1500 are required 7 working days prior to the commencement of the course.  At no time will Schrole Develop invoice an individual learner more than $1500 prior to the commencement of a course. 
Schrole Develop has a fair and equitable refund policy designed to safeguard all learners ensuring compliance with the Standards for RTOs 2015.  Prior to enrolment please review our Fees and Refund Policy.

Credit transfers

Schrole Develop recognises qualifications and statements of attainment issued by other Registered Training Organisations.  Learners who have successfully completed any of the equivalent units of competency with another RTO can apply for a credit transfer.  

Learners may apply for a Credit Transfer for any of the equivalent unit by submitting an RPL/Credit Transfer Application Form and Verification of Qualification Permission Form along with original or certified certificates and record of results or a statement of attainment, by uploading both forms and evidence here.


A statement of attainment will be issued for the units of competency in the Planning, Improvement & Innovation course after they have attended the course and are deemed competent in their assessments for each of these units of competency.

Additional information

Please review our Student Handbook and Policies and Procedures prior to enrolment which contains further information relating to learner enrolments.